Terms of Service

1. Services Provided

Hypertouch provides bespoke B2B email copywriting services including:

• Analysis of your communication style and brand voice
• Deep understanding of your ideal customer profile
• Research and analysis of prospect information
• Creation of personalized email content at scale
• Delivery of campaign ready email copy

2. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information for your campaigns
• Ensure you have rights to all data you provide
• Use our services in compliance with all applicable laws
• Comply with CAN SPAM, GDPR, and other email regulations
• Not use our services for deceptive or harmful purposes
• Maintain confidentiality of any proprietary methods we share

3. Engagement Process

4. Payment Terms

• Custom pricing based on volume and complexity
• Payment terms: Net 30 unless otherwise agreed
• Monthly retainers available for ongoing engagements
• Late payments subject to 1.5% monthly interest
• All fees are non refundable once work has commenced

5. Intellectual Property

6. Confidentiality

Both parties agree to maintain strict confidentiality regarding any proprietary or sensitive information shared during the engagement. This obligation survives termination of our services.

7. Quality Standards

We guarantee:

• Human quality output with 100% oversight
• No duplicate messaging to same company contacts
• Voice consistency across all emails
• Research accuracy (no hallucinated LinkedIn activity)
• Compliance with your brand guidelines

8. Limitation of Liability

9. Acceptable Use

You may not use our services to create content that:

• Violates any laws or regulations
• Contains false or misleading information
• Harasses, threatens, or defames individuals
• Infringes on intellectual property rights
• Promotes illegal activities

10. Termination

Either party may terminate services:

• With 7 days written notice for ongoing engagements
• Immediately for material breach of these terms
• Immediately for illegal or unethical use

Work completed prior to termination must be paid in full.

11. Indemnification

You agree to indemnify and hold Hypertouch harmless from any claims, damages, or expenses arising from your use of our services, including violations of email regulations, intellectual property infringement, or misuse of generated content.

12. Governing Law

These terms shall be governed by the laws of the United States and the State of Delaware, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration.

13. Modifications

We reserve the right to modify these terms. Material changes will be communicated via email. Continued use of our services constitutes acceptance of modified terms.

14. Entire Agreement

These Terms of Service, along with our Privacy Policy and any signed agreements, constitute the entire agreement between you and Hypertouch regarding the use of our services.