Privacy Policy

Your data security is fundamental to our service.

Effective Date: November 1, 2025 | Last Updated: November 1, 2025

Our Privacy Commitment

Your data is never used for training AI models. We use proprietary, non-logging models for content generation.

Each client's data is completely isolated. Your information is never mixed with other clients' data.

We never sell or share your information. We exist to serve you, not to monetize your data.

1. Information We Collect

Business Information You Provide

  • Lead lists containing names, emails, companies, and job titles
  • Company summaries and business context
  • Examples of your best performing emails
  • Communication preferences and brand voice guidelines
  • LinkedIn URLs for prospect research

Account Information

  • Your name and contact information
  • Company name and billing details
  • Login credentials (passwords are encrypted)

2. How We Use Your Information

We use your information exclusively to deliver our email intelligence services:

  • Analyzing your voice and communication style
  • Understanding your ideal customer profile
  • Crafting personalized email content
  • Researching prospects via public LinkedIn data
  • Delivering completed email campaigns
  • Communicating about your projects
  • Processing payments and maintaining records

3. Data Processing & Security

Encryption

All data encrypted at rest and in transit using industry standard protocols.

Access Control

Limited access on a need to know basis with authentication requirements.

Data Isolation

Each client's data is processed separately and never combined.

Regular Audits

Security practices reviewed and updated regularly.

4. Data Retention

We retain your data only as long as necessary:

  • Project Data: Deleted 30 days after project completion unless you request otherwise
  • Account Information: Retained while your account is active
  • Financial Records: Retained as required by law (typically 7 years)
  • Generated Content: You own all generated emails; we delete our copies after delivery

5. Data Sharing

We never sell, rent, or share your data for marketing purposes.

We only share information when:

  • Required by law or legal process
  • Necessary to protect rights, safety, or property
  • You explicitly consent to specific sharing
  • Service providers need access (under strict confidentiality)

6. Your Rights

You have complete control over your data:

Access

Request a copy of all your data at any time

Correction

Update or correct any inaccurate information

Deletion

Request complete deletion of your data

Portability

Receive your data in a portable format

7. Cookies

We use only essential cookies for session management and security. No tracking cookies, no advertising cookies, no third party analytics.

8. Updates to This Policy

We may update this privacy policy as our services evolve. Any material changes will be communicated via email. Your continued use constitutes acceptance of updates.

Privacy Questions?

Contact us for any privacy concerns or data requests. We're here to help.

Email: support@hypertouch.ai

We respond within 48 business hours